Remote Staff Customer Solutions Engineer (Remote, Spain)

Description:

• Join the elite Customer Solutions Engineering team at Grafana Labs as a Staff Customer Solutions Engineer.
• Be responsible for platform adoption and expansion experience for Grafana's customers.
• Educate and enable customers through demos, hands-on enablement, and technical evaluations.
• Collaborate with Sales team to qualify and close opportunities.
• Communicate customer feedback to Product Management and Engineering teams.
• Provide design guidance, implement Grafana Cloud, and perform monthly health checks.
• Assist in building critical SLA dashboards and deliver technical presentations to customers.
• Propose and present prototypes, demos, and proofs-of-concept to various audiences.
• Own technical engagement with customers and help close high-velocity opportunities.
• Drive product conversations based on customer needs and feedback.
• Enhance documentation, write blog posts, and contribute to knowledge base articles.

Requirements:

• 5+ years of technical sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space.
• Ability to creatively solve Customer Adoption Challenges.
• Proficient in troubleshooting technical issues and providing timely solutions.
• Deep knowledge of Grafana Platform and extensive Deployment Design Expertise.
• Excellent written and oral communication skills to collaborate with internal teams and customers.
• Strong technical mindset and a desire to grow technically.

Benefits:

• Competitive OTE compensation range in Spain: €113,000-135,000.
• Additional benefits include equity, bonus (if applicable), and other benefits listed on the Grafana Labs careers page.