Remote Staff Linux System Admin - Federal

Description:

• The position is for a Staff Linux System Admin within the Cloud Operations Engineering team at ServiceNow.
• The role involves administration and operations of the global cloud infrastructure that supports the company's SaaS product.
• Responsibilities include contributing to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
• The candidate will develop tools in Python, bash, and JavaScript to automate tasks and enhance customer maintenance experience.
• The role requires driving enhancements and bug fixes for large-scale automation projects such as patching and provisioning.
• The candidate will design and implement procedures for maintenance where automation is not feasible and resolve root causes with internal teams.
• Preparing new ServiceNow products and services for production readiness is also a key responsibility, which includes design reviews, feedback to engineering teams, training, and testing.
• The candidate will utilize their knowledge of systems administration and networking to prevent and address incidents while improving documentation.
• Participation in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures is expected.
• Troubleshooting database backup and restore failures and performing database migrations are part of the role.
• The candidate will support a variety of infrastructure services including Machine Learning, Cloudera Big Data clusters, messaging services, and more.

Requirements:

• Candidates must be US citizens, US naturalized citizens, or US Permanent Residents due to federal requirements.
• A minimum of 6+ years of experience with Linux (RedHat and/or CentOS) is required.
• Expert-level skills in performance and availability monitoring, analysis, and configuration management platforms are desirable.
• Working knowledge of at least one programming language such as Perl, Python, or JavaScript is necessary.
• Familiarity with database technologies like MySQL, Oracle, or MariaDB is preferred.
• Candidates should have expert-level skills in service troubleshooting in a production environment covering web front-end, systems, databases, and networks.
• Familiarity with networking technologies such as routing, switching, and load balancing is required, with F5 and NGINX experience being ideal.
• Understanding of the ITIL v3 framework and its application to incidents, problems, and change is necessary.
• Good communication skills and the ability to work well in a collaborative team environment are essential.

Benefits:

• The position offers a competitive base pay ranging from $123,300 to $209,700, plus equity and variable compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are offered, subject to eligibility requirements.
• Compensation is based on geographic location and may vary accordingly.