Remote Staff Platform Architect

Description:

• The Customer Outcomes Platform Architect at ServiceNow is responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
• This role involves establishing best practices around instance strategy, technical governance, core data, integrations, and overall platform health.
• The Platform Architect does not perform platform configuration but guides partner and customer resources to achieve their goals through leading practices.
• The role interfaces with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, implementation, and ongoing operations of ServiceNow solutions.
• Responsibilities include developing relationships with C-suite and business leaders, translating business objectives into outcomes, analyzing and translating business information and technical requirements, driving platform health, establishing delivery operating model governance, advocating ServiceNow's leading practices, contributing thought leadership, guiding customers through solution design, and defining solutions across the platform.

Requirements:

• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
• Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps.
• 3+ years of large program experience leading architecture and design.
• Enterprise or Solution Architect role and/or relevant experience in data modeling, core data design, security, integrations, and configuration management.
• Experience in implementing one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud.
• Familiarity with Enterprise Platforms.
• Required competencies include customer focus, collaborative skills, results-driven mindset, innovation cultivation, executive-level communication skills, consultative perspective, ability to thrive in complexity, strategic mindset, software development background, and excellent presentation and communication skills.

Benefits:

• Opportunity to work with a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
• Chance to empower organizations to find smarter, faster, and better ways to work.
• Flexible work persona options including remote work.
• Inclusivity and diversity valued, encouraging candidates from diverse backgrounds to apply.
• Equal opportunity employer providing consideration without regard to various factors.
• Accessibility and inclusivity for all candidates, with accommodations available upon request.
• Opportunity to work in a dynamic and forward-thinking environment.