Remote Staff Site Reliability Engineer - Incident Response

Description:

• Zscaler is seeking an experienced Staff Site Reliability Engineer-Incident Response to join their Shared Platform Engineer team.
• The position is remote and requires U.S. citizenship due to the nature of the customers assigned to this role.
• The role involves leading the transformation to a world-leading SRE organization and promoting SRE principles within the Engineering Department.
• The engineer will provide expert leadership during critical outages, coordinating multiple teams for streamlined decision-making and quick resolution.
• A customer-focused approach is essential, addressing global customer environment issues and fostering a culture of continuous learning and technical excellence within the SRE team.
• Responsibilities include developing and implementing scalable process frameworks and observability strategies for rapid problem diagnosis, response, and service reliability.
• Collaboration with product teams is necessary to analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.

Requirements:

• Candidates must have 5+ years of experience as a Site Reliability Engineer, with relevant experience in an Operations or Engineering environment.
• Hands-on experience troubleshooting Linux-based systems is required.
• Networking knowledge is essential, including the ability to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
• Coding experience, preferably in Python, for building tools, scripting, or automation is necessary.
• A Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience is required.
• Preferred qualifications include experience supporting High/Moderate FedRAMP environments, understanding of Observability practices and tools such as Grafana, DataDog, and Splunk, and experience leading major incidents in large scale, high uptime environments.

Benefits:

• Zscaler offers various health plans to support employee well-being.
• Time off plans for vacation and sick time are provided to ensure work-life balance.
• Parental leave options are available for new parents.
• Retirement options are included to help employees plan for their future.
• Education reimbursement is offered to support continuous learning and development.
• Additional in-office perks and benefits are available to enhance the employee experience.