Description:

The Staff Software Engineer, Frontend (EAA) will work remotely from the United States.
This role involves building applications that enhance the productivity of customer service agents at scale.
Responsibilities include building user features using React and other JavaScript frameworks, driving automation, and collaborating with cross-functional teams to solve complex problems.
The engineer will help develop tools that streamline customer service and compliance processes, directly impacting customer satisfaction and efficiency.
The position offers an exciting opportunity to work in a fast-paced, collaborative environment where contributions will significantly shape the future of the company’s service platform.
Key accountabilities include building and delivering user-facing features, leading the integration of third-party tools, collaborating with various teams, contributing to front-end architecture decisions, mentoring junior engineers, and communicating complex technical concepts across teams.

Requirements:

Candidates must have at least 8 years of experience in software engineering with a focus on developing web applications.
Extensive experience with JavaScript, particularly in modern, component-based JS frameworks like React, is required.
A proven track record of delivering user-facing features and contributing to front-end architecture is necessary.
Experience integrating third-party vendor tools and services is essential.
Strong problem-solving skills with the ability to foresee potential issues and proactively address them are required.
Candidates must be able to communicate technical concepts clearly to non-technical stakeholders.
Experience mentoring and guiding team members in coding best practices is also required.

The position offers a competitive salary with bonus and equity options.
Comprehensive medical, dental, and vision benefits are provided.
A 401(k) plan with company match is included.
Generous paid time off and holiday policies are available.
Employees have the opportunity to work remotely with a globally distributed team.
Career development opportunities, including mentorship and access to advanced technical training, are offered.