Remote Staff Software Engineer, Voice Service and Experience (UI/ Fullstack)

Description:

• The Voice Service and Experience Team at Outreach is looking for a Staff Software Engineer to work on making and receiving voice calls, a key component of the Outreach product offering.
• The team is seeking software engineers with experience in building high availability voice communication experiences on open-source real-time communication software and commercial communications platform APIs.
• The role involves developing features heavy on state, complex in workflow, and with extensive third-party integrations to ensure simple, reliable, and crystal clear calling experiences for customers.
• Responsibilities include partnering with product managers, designers, and analysts, working with commercial CPaaS APIs and open-source real-time communication software, and setting direction for the team.
• The team's mission is to reduce the time spent by customer-facing representatives on data access and modification, providing customers with meaningful data to increase their value addition to customers.

Requirements:

• 7+ years of professional software development experience.
• Experience in developing and shipping large-scale web applications with a customer-empathetic mindset.
• Proficiency in web technologies including Javascript, HTML, CSS, and React (or framework of choice).
• Ability to build cloud-based service applications and ship production quality code in Golang, Ruby, or C++ (a plus).
• Strong knowledge of shipping impactful and complex software projects.
• Experience with diagnosing real-time media quality issues (a plus).
• Experience with VoIP, specifically using WebRTC and SIP for real-time communication (a plus).

Benefits:

• Opportunity to work on a critical component of the Outreach product offering.
• Collaborative and learning-focused environment with Agile development practices.
• Regular opportunities to ship code to production and demo new features.
• Chance to work on highly visible parts of the product and contribute to the company culture through mentorship and new initiatives.
• Ownership of relationships with other engineering teams and collaboration with different functions within Outreach.