Remote Staff Support Engineer

Description:

• The Support Engineering team at Netlify is customer-centric and provides technical support to developer customers.
• The team collaborates with various departments like engineering, security, legal, and sales.
• Support is primarily conducted via email, Zendesk, public forums, Slack, and video calls.
• The role involves troubleshooting complex networking issues, working with CLI tools, web development, AWS lambda functions, and web architecture.
• The position requires excellent written communication skills and the ability to provide white-glove service to Enterprise accounts.
• Candidates will receive thorough onboarding and continuous learning opportunities.
• The team aims to provide fast, accurate, and empathetic support to customers.
• Netlify values diversity and inclusivity in its team members.

Requirements:

• Proficiency in troubleshooting networking issues including HTTP(S), DNS, SSL, firewalls, and proxies.
• Experience with CLI tools like nslookup, whois, curl, ping, traceroute, and git.
• Familiarity with web technologies such as HTML, JavaScript, React, and browser/server caching.
• Knowledge of AWS lambda functions, composable web architecture, caching layers, and frameworks like GatsbyJS and NextJS.
• Ability to analyze HAR files and some exposure to Ruby and/or Go is a bonus.
• Strong customer-centric skills including effective communication, empathy, and problem-solving.

Benefits:

• Competitive compensation package with a base salary ranging from $97,750 to $132,250 for most US-based locations.
• Fully distributed company culture that values diversity, inclusivity, and collaboration.
• Opportunities for continuous learning, growth, and development.
• Comprehensive benefits package and participation in Netlify’s equity plan.
• Supportive and inclusive environment that encourages innovation and creativity.