Remote Staff Technical Duty Officer - Site Reliability Engineering - Federal

Description:

• The Staff Technical Duty Officer (TDO) role involves supporting and protecting ServiceNow’s public services, specifically for US Federal customers.
• This position requires passing a background screening, including a credit check, criminal check, and drug test, and is only open to US citizens, naturalized citizens, or US Permanent Residents.
• TDOs are responsible for maintaining the availability and performance of ServiceNow's cloud platform, leveraging extensive system, network, and database skills.
• The role includes coordinating recovery efforts and acting as the crisis manager during major outages to ensure rapid resolution of issues.
• TDOs develop new solutions, build requirements for procedures and automations, and verify that new services meet operational needs before production release.
• The position requires participation in an on-call rotation and involves driving organization-wide change through post-incident reviews and collaboration with cross-functional teams.
• TDOs provide leadership to a Site Reliability Engineering (SRE) team and tackle problems ranging from Linux kernel configurations to large-scale capacity constraints.

Requirements:

• Candidates must have 6+ years of experience in Linux enterprise service operations, SRE, or Systems Engineering.
• An in-depth understanding of technology related to operating services or platforms in public or private cloud environments is required.
• Candidates should possess meticulous analytical skills to identify and understand the root causes of critical issues.
• Excellent collaboration skills across diverse cross-functional teams are essential.
• Familiarity with networking technologies such as routing, switching, DNS, load balancing, and CDN is preferred.
• A working knowledge of scripting languages such as BASH, Python, or Perl is necessary.
• Incident management experience and the ability to remain calm under pressure during crises are required.
• Strong communication skills for effective collaboration with other teams are essential.
• A Bachelor's degree in Computer Science, Information Systems, or an equivalent technical degree is required.

Benefits:

• The position offers a competitive base pay ranging from $158,500 to $277,500, plus equity and variable compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are included in the benefits package.
• Compensation varies based on geographic location and is subject to change based on work location.