Remote Staff Technical Duty Officer - Site Reliability Engineering - Federal

Description:

• The Staff Technical Duty Officer (TDO) will support and protect all of ServiceNow’s public services, specifically for US Federal customers.
• This position requires passing a ServiceNow background screening, including a credit check, criminal/misdemeanor check, and drug test.
• Only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered due to Federal requirements.
• The TDO team executes fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters, owning problems and seeing them through to resolution.
• TDOs have the authority to make necessary changes to fix issues and bring services back online.
• The role involves leveraging extensive system, network, and database skills to provide technical leadership for on-site engineers responsible for the availability and performance of ServiceNow's cloud platform.
• Responsibilities include coordinating recovery efforts, leading as crisis manager during major outages, developing new solutions, and building requirements for new procedures and automations.
• The TDO will drive organization-wide change by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships with cross-functional teams.
• Continuous training and mentoring of the team on all aspects of the operational environment is also required.
• Participation in the on-call rotation is mandatory.

Requirements:

• Candidates must have 6+ years of experience in Linux enterprise service operations, SRE, or Systems Engineering.
• An in-depth understanding of technology associated with operating a service or platform in the public or private cloud is required.
• Candidates should possess meticulous analytical skills to identify and understand the root cause of critical issues.
• Excellent collaboration skills across diverse cross-functional teams are essential.
• Familiarity with networking technologies such as routing, switching, DNS, load balancing, and CDN is preferred.
• A working knowledge of BASH, Python, Perl, or other scripting languages is necessary.
• Incident management experience with the ability to work under pressure and remain calm during crises is required.
• Strong communication skills to collaborate effectively with other teams are essential.
• A Bachelor's degree in Computer Science, Information Systems, or an equivalent technical degree is required.

Benefits:

• The position offers a base pay range of $142,700 - $249,800, plus equity (when applicable) and variable/incentive compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are offered, subject to eligibility requirements.
• Compensation is based on geographic location and is subject to change based on work location.