Remote Staff UX Researcher

Description:

• Twilio is seeking a Staff UX Researcher (L4) to lead democratization efforts within the company.
• The role involves enabling and empowering Product and UX teams to generate insights that enhance the Twilio user experience.
• The Staff Researcher will lead a new democratization program, ensuring that every UX designer and product manager has the necessary training, tools, and support for conducting UX research.
• Responsibilities include coaching and mentoring cross-functional team members across various departments such as design, product, marketing, customer success, sales, and engineering.
• The goal is to help team members identify, scope, and execute strategic research initiatives to connect every Twilion with customer, user, and buyer evidence.
• The position requires designing, developing, and delivering research training to stakeholders with varying levels of research knowledge.
• The Staff Researcher will consult with partners to develop lines of inquiry, methods of analysis, and delivery of evidence-based findings.
• Building a democratization program will involve creating job aids, seminars, and other tools to ensure stakeholders can access the evidence they need.

Requirements:

• A minimum of 7 years of experience in user research for software products or platforms is required.
• Candidates must hold a PhD or Master's degree (or equivalent experience).
• Mixed-method experience is essential, with a deep understanding of both qualitative and quantitative research methods.
• The ability to write clear, concise, and compelling research findings for diverse audiences is necessary.
• A strong design-thinking mindset and familiarity with the product development process are required.
• Experience working closely with cross-functional UX and product teams is essential, often through workshop facilitation.
• A portfolio demonstrating insightful output and business impact is required.
• Candidates must possess strong storytelling, presentation, and influence skills across multiple audiences.
• Demonstrated ability to design and implement programs across cross-functional teams to drive measurable change is necessary.

Benefits:

• The position offers participation in Twilio’s equity plan and corporate bonus plan.
• All roles are eligible for health care insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
• The estimated pay ranges for this role vary based on location, with specific ranges provided for different states.
• Twilio promotes a remote-first work culture, allowing employees to work from the comfort of their homes while being part of a diverse and inclusive team.