Remote Staff UX Researcher
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Description:
- Represent the needs of customers throughout the product and design lifecycle, including discovery, design validation, and customer adoption
- Apply appropriate research techniques for specific project needs
- Engage with customers to understand their product needs and define user types, use cases, and UX opportunities
- Collaborate with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction through various testing methods
- Analyze and synthesize qualitative and quantitative data to generate insights and recommendations
- Communicate findings through user segments, persona frameworks, user journeys, and task analyses
- Provide mentorship to team members and promote UX research discipline within the organization
Requirements:
- BA/BS degree or higher in Human-Computer Interaction, Psychology, Anthropology, or related field
- Extensive experience in customer-centered research for product definition and design
- Proficiency in planning and executing research studies, including developing sample plans and data collection approaches
- Portfolio showcasing research that led to valuable insights and experiences
- 7+ years of experience in customer-centered research (preferred)
- Ability to develop insightful questions for technical and business end-users
- Knowledge of user interface design, usability evaluation, task analysis, and experimental design
- Experience with online surveys and qualitative research techniques
- Strong presentation skills to convey complex topics to various stakeholders
- Ability to quickly grasp new technical concepts
- Experience coaching and mentoring junior team members
Benefits:
- Opportunity to work for a leading technology company with a global presence
- Chance to be part of an ambitious team focused on innovation and change
- Inclusive work environment that values diverse backgrounds and perspectives
- Flexibility in work arrangements, including remote options
- Competitive salary and benefits package
- Opportunities for personal and professional growth through mentorship and learning initiatives
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