Remote Support Engineer - Network

Description:

• LightEdge Solutions is seeking an experienced and dynamic Support Engineer to join their team.
• The role involves collaborating with multiple departments and stakeholders across various technologies, including network architecture, storage solutions, disaster recovery, and virtualization.
• The Support Engineer will act as a technical thought leader within the support organization, staying ahead of emerging trends and technologies.
• Responsibilities include fielding escalations from support team members and providing timely resolutions to complex customer issues involving network routing, security, virtualization, storage, and disaster recovery.
• The position requires collaboration with senior engineers for advanced troubleshooting and root cause analysis.
• The Support Engineer will engage with Operations Leaders to improve operational processes and drive efficiency.
• The role includes updating internal documentation and customer-facing support materials, as well as partnering with the Training department to enhance technician training programs.
• Participation in knowledge-sharing activities and providing after-hours support as part of an on-call rotation is also required.

Requirements:

• Candidates must possess exceptional written and verbal communication skills.
• The ability to multitask and operate with minimal supervision while adjusting priorities is essential.
• A professional demeanor under stress is required.
• A demonstrated willingness to learn and adapt to changes in technology is necessary.
• Candidates should have an analytical and problem-solving mindset.
• A minimum of 3 years of experience in a cloud provider or Managed Service Provider (MSP) environment is required.
• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience is necessary.
• Strong experience with Cisco Routing and Switching is required.
• A basic understanding of Linux/Unix and Windows operating systems is a plus.
• Familiarity with cloud orchestration and automation tools, such as Ansible, is desirable but not mandatory.
• Proficiency in configuring and maintaining Backup Software (Acronis preferred) and Disaster Recovery solutions (Zerto preferred) is required.
• Extensive experience in managing virtualization environments, particularly VMware, is necessary.
• Advanced knowledge of storage solutions, with a preference for experience with Pure and SolidFire systems, is required.
• Advanced knowledge of configuration and maintenance of firewalls, especially FortiGate, is necessary.
• A foundational understanding of networking principles and proficiency in interpreting network diagrams is required.
• Cisco certifications (CCNP, CCIP, CCIE) are preferred but not required.

Benefits:

• LightEdge Solutions offers a full stack of best-in-class IT services, providing flexibility, security, and control.
• The company has over 20 years of experience in the industry, ensuring stability and reliability.
• Employees have access to premier colocation across seven purpose-built data centers.
• The organization provides industry-leading private Infrastructure as a Service (IaaS) and cloud platforms.
• LightEdge Solutions maintains top global security and compliance measures, undergoing annual third-party audits for various standards.
• The company fosters a dynamic corporate environment built on teamwork and personal responsibility, allowing employees to impact change daily.