Remote Support Engineer (SQL)

Description:

• Provide unparalleled support and guidance to customers, resolving complex inquiries using SQL knowledge.
• Investigate and troubleshoot customer problems related to data integrity, data feeds, and machine learning to enhance customer experience and product improvement.
• Assist in developing and enhancing debugging, triaging, and escalation protocols, including creating dashboards and efficient SQL analyses.
• Understand customers' needs, differentiating Partner needs, and representing the voice of the customer within the organization.
• Grow with the team, potentially specializing in specific Partner needs and training future teammates.

Requirements:

• 1+ years of technical customer support experience.
• 3+ years of database and SQL experience, including query writing, data stores, and databases.
• Strong strategic, analytical, and problem-solving skills.
• Attention to detail, resourcefulness, and ability to identify patterns in tickets.
• Clear, concise, empathetic communication skills.
• Familiarity with retail or grocery industry preferred.

Benefits:

• SSS, Pag-ibig, Philhealth.
• HMO coverage from day one.
• 13th-month pay.
• Paid incentive leaves.
• Personal time-offs (PTOs) and sick leave.