Remote Support Software Engineer
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Description:
- Work closely with a team of L3 Engineers to provide high-quality support for software applications built on JavaScript, Java, and C# frameworks
- Resolve bugs, technical issues, and improve code for reliability and scalability
- Provide engineering and product support via email to customers and internal teams
- Gather information and provide steps for issue resolution
- Create technical documentation for recurring support and data engineering needs
- Ensure timely responses to customer inquiries and meet support service levels
- Collaborate with local and geographically dispersed team members during US Hours
Requirements:
- 2-5 years of experience in full-stack development with JavaScript, React, C#, Java, and SQL
- Familiarity with Docker, HTML, CSS, and test-driven development is a plus
- Proficient in maintaining clean, organized, and well-documented code under a Git repository
- Experience with service-oriented architectures, restful services, and SOAP
- Strong understanding of Object-Oriented Programming and Relational Database Management Systems (RDBMS)
- Excellent written and verbal English communication skills
Benefits:
- Competitive salary range of $60,000 to $70,000 USD
- Opportunity to work remotely from LATAM
- Chance to be part of a mission-driven team focused on improving higher education outcomes
- Equal opportunity employer committed to inclusion and diversity
- Access to a Student Success Intelligence Platform to empower students and improve academic pathways
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