Description:

Popmenu is seeking a Support Software Engineer to help maintain and enhance innovative technology solutions for restaurants and their guests.
This role will support engineering efforts, improve technical support capabilities, and ensure customers receive the best possible experience.
The ideal candidate should have experience with Ruby on Rails and React (or similar frameworks) and have contributed to a professional codebase with multiple contributors.
Strong communication skills are essential for collaboration with Engineering and Customer Experience teams.
Responsibilities include enhancing software by building internal tools, serving as a liaison between Engineering and other departments, assisting in diagnosing and resolving platform issues, and providing technical support and bug fixes.

Requirements:

A degree in Computer Science or equivalent professional software development experience is required.
Strong debugging and troubleshooting skills are necessary, with the ability to analyze code and trace data flow to identify and resolve issues.
Customer service experience is essential, including the ability to engage in professional video or phone calls with customers.
Excellent communication and collaboration skills are required, with experience managing stakeholder expectations across teams.
Proficiency in Ruby on Rails and JavaScript/React (or similar dynamic languages and frameworks) with at least 1 year of professional experience is needed.
Experience writing automated tests using RSpec or similar testing frameworks is required.
Familiarity with databases and the ability to retrieve necessary data via a Rails Console is necessary, without requiring deep DBA expertise.

Popmenu offers a flexible work environment and a pioneering concept in the restaurant/hospitality sector.
Employees are recognized for exemplifying core values through a program called “Super Booms”.
The company supports charitable causes chosen by employees, making donations in their name.
There are visible growth and development opportunities as the company continues to innovate and improve.
Every team member receives meaningful company equity options, promoting a sense of ownership.
Comprehensive benefits include medical, dental, vision, 401K, and a Wagmo Wellness Plan for pets.