Remote System Admin Consultant 1784

Description:

• The System Administration Consultant is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers.
• This role involves assisting clients with configuration needs and advising them on optimal product configuration and process design to align with their specific process characteristics.
• The consultant will configure company products on behalf of clients and build and manage new and existing business relationships.
• A working understanding of MeridianLink’s licensed software is required to educate and provide best practice recommendations to clients.
• The consultant is expected to lead client innovation and develop initiatives that support clients’ goals and objectives.
• Responsibilities include managing Admin Pro clients by collecting business requirements and implementing changes in the MeridianLink Consumer, Opening, and Portal systems.
• The role requires organizing tasks to maximize productivity and efficient utilization of internal resources while adhering to project schedules.
• The consultant will utilize department-developed tools and methodologies to create final deliverables for clients and interface directly with client teams to review results and recommendations.
• Identifying potential issues and facilitating resolutions before they escalate is a key responsibility, along with communicating product improvements to customers.
• Participation in internal processes of knowledge sharing and product/service innovation is expected.
• The consultant will support internal and external stakeholder communications throughout the project cycle, focusing on driving project resources toward completion while providing high levels of client service.

Requirements:

• A Bachelor’s degree or equivalent work experience is required.
• Candidates should have at least 2-4 years of related experience in loan origination/account origination systems.
• Strong proficiency in working with Microsoft Systems is necessary.
• The ability to determine a course of action based on guidelines and modify processes as required is essential.
• Candidates must exercise judgment within defined procedures and practices to determine appropriate actions.
• Building productive internal/external working relationships to resolve mutual problems is crucial.
• Effective presentation skills and comfort in speaking to groups remotely are required.
• Excellent verbal and written communication skills are necessary.
• Knowledge of customer service principles and practices is important.
• Strong organizational skills and the ability to manage multiple projects simultaneously are required.

Benefits:

• MeridianLink offers stock options or other equity-based awards.
• Comprehensive insurance coverage is provided, including medical, dental, vision, life, and disability.
• Flexible paid time off and paid holidays are included in the benefits package.
• A 401(k) plan with company match is available.
• The position allows for remote work.
• All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, which may be amended, terminated, or superseded from time to time.