Description:

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.
Global brands rely on dLocal to increase conversion rates and simplify payment expansion effortlessly.
The company operates as both a payments processor and a merchant of record in the markets where it operates.
dLocal is looking for a skilled and motivated System Administrator to join their Service Desk team.
The System Administrator will oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions.
The role involves managing the portfolio of Software as a Service (SAAS) applications within the organizational stack.
The System Administrator will implement automation for recurrent tasks to enhance operational efficiency.
The position requires facilitating the seamless integration of new applications into the Identity Management software, specifically Azure Active Directory.
The role includes creating and thoroughly reviewing documentation to maintain comprehensive and accurate records.

Requirements:

A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience is required.
Proven experience in a service desk or technical support role is necessary.
Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine, and Jira is required.
Strong knowledge of computer systems, software, and hardware is essential.
Excellent problem-solving and communication skills are needed.
The ability to prioritize and manage several open issues simultaneously is important.
Familiarity with remote desktop applications and help desk software, such as TeamViewer, Zendesk, and ServiceNow, is required.
Network troubleshooting skills are necessary.
A general knowledge of public cloud providers, such as AWS, GCP, and Azure, is preferred.
Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications is required.

dLocal offers a flexible, remote-first dynamic culture with travel, health, and learning benefits.
Employees will be part of an amazing global team that impacts millions of people's daily lives.
The company promotes an international career development opportunity with teammates from 25+ different nationalities.
dLocal values builders who are customer-centric and thrive on challenges.