Remote System engineer

Description:

• Provide professional IT support to Wix employees remotely across different locations and time zones.
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs.
• Manage equipment inventory from evaluation and purchase to maintenance and depreciation.
• Work closely with suppliers, procurement teams, and finance teams, and take ownership of the IT procurement process.
• Manage the onboarding and offboarding processes, including for remote workers.
• Manage and maintain A/V equipment.
• Manage endpoint installations, upgrades, and troubleshooting on Windows, MacOS, and Linux.

Requirements:

• 3+ years of hands-on experience as an IT professional in IT support and/or administration.
• Experience in a multi-OS environment (MacOS, Windows, and Linux).
• Proven ability to provide proactive customer service with strong attention to detail.
• Experience with Active Directory, Azure, and GSuite environments.
• Experience supporting audio conference room technologies.
• Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf, and Slack.
• Excellent problem-solving and communication skills.

Benefits:

• Opportunity to work for a leading company in web creation and business.
• Collaborative work environment that encourages innovation and evolution.
• Exposure to cutting-edge technology for device management services, Ansible, and automation engines.
• Chance to contribute to creating a more open web for all.
• Competitive salary and benefits package.
• Opportunity for professional growth and development within a global company.