Remote System Support Engineer

Description:

• Sonalake, a software partnering company, is seeking a System Support Engineer to handle customer issues and proactively monitor systems using advanced troubleshooting techniques.
• The role involves collaborating with development teams, maintaining maintenance schedules, tracking and escalating incidents, contributing to service improvement, and providing out-of-hours support.
• Responsibilities also include coordinating with other teams, advocating for customer needs, and preparing troubleshooting guides.
• The ideal candidate will have 2-3 years of experience in telecom or IT operations, knowledge of networking technologies, a proactive approach to problem-solving, strong communication skills, and the ability to troubleshoot in various OS environments.
• Benefits include a remote-first approach, training budget, flat organizational structure, focus on innovation, and indefinite period employment contract.

Requirements:

• 2-3 years’ experience in a telecom or IT operations systems and cloud environment
• Knowledge of networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
• Proactive approach to spotting problems and areas for improvement
• Strong communication skills, both oral and written
• Ability to troubleshoot in various OS environments including *nix, macOS, and Windows
• Experience troubleshooting database connectivity issues using diagnostic tools
• Customer focus and ownership mindset
• Willingness to learn and adapt to the entire technology stack

Benefits:

• Remote-first approach with team-building activities and the option to work from offices in Dublin, Poznan, or Bratislava, or fully remote/hybrid
• Training budget and paid training days every year for upskilling
• Flat organizational structure with open, honest communication
• Focus on innovation with projects to evaluate new frameworks and contribute to the open-source community
• Indefinite period employment contract