Remote Systems Administrator, Customer AI

Description:

• As a System Administrator, Customer AI, you will oversee and administer various AI-powered technology for Customer Success through feature implementation, continued maintenance, and future advancements.
• You will align, drive, and build a streamlined and consistent AI vision across the enterprise while playing a vital role in ideation of future paths forward.
• Your responsibilities include programmatically designing, developing, testing, and iterating workflows in Forethought, Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
• You will declaratively configure and administer AI-powered solutions to the Tebra Customer Operations.
• The role involves working with cross-functional teams to gather requirements and translate them into technical solution designs.
• You will articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices.
• Participation in design reviews and technical discussions with technology partners and internal stakeholders is expected.
• You will isolate, triage, and resolve bugs/issues, and execute, manage, and assist in the development of AI technology roadmaps.
• Identifying opportunities to improve existing solutions, features, and functionality is a key part of the role.
• You will play a key role in identifying emerging AI technology solutions that could align with Customer Success business needs or operational efficiencies.
• The position encourages you to bring creative and innovative solutions to the team.

Requirements:

• You must have 3+ years of direct experience in technology administration, with Salesforce Administration Experience/Certification or other CRM experience being required.
• Experience implementing and administering AI-powered tools for chat, IVR, and operations efficiency is also required.
• It is a nice-to-have if you have 1+ years of Forethought AI administration experience.
• A general understanding of database concepts is necessary.
• You should have experience in a fast-paced production environment on a CRM platform.
• Administrator experience in a production environment is required.
• System integration experience and best practices are necessary.
• You should have experience with solution designing operationally.
• Comfort with concepts and methodologies for effective AI technology adoption and scaling across various operations is required.
• Strong troubleshooting and problem-solving skills are essential.
• Attention to detail is crucial for this role.
• You must be able to work with ample autonomy.
• Being versed in programmatic best practices for cross-functional collaboration is necessary.
• The ability to identify systemic issues and make recommendations for future improvements is required.
• Additional duties may be assigned by the management team.

Benefits:

• Tebra offers healthcare benefits along with amazing perks for employees.
• Employees can access discounts through Dell for work-from-home basics.
• Resources are available to help maintain mental and physical health, including obe Fitness or Gympass for workouts.
• The LifeWorks Employee Assistance Program provides mental health resources and support for everyday occurrences.
• The remote pay range for this position is $100,000—$105,000 USD.