Remote Technical Lead - Operations Team Lead

Description:

• The Technical Lead - Operations Team Lead position at iTMethods involves acting as a technical leader within the Cloud Operations Engineers team to ensure the elimination of vulnerabilities and optimization of uptime for enterprise clients.
• The role requires implementing resilient and robust solutions using automation for fault detection and recovery, as well as deploying solutions to prevent recurring faults.
• Responsibilities include expert-level technical problem-solving, driving complex support request resolutions, optimizing support channels, and fostering a culture of technical excellence and collaboration within iTMethods.
• The position entails providing support for maintenance and operations requests, serving as a technical escalation point, mentoring team members, collaborating with various teams, monitoring vendor updates, and supporting onboarding processes.
• Additionally, the role involves conducting Root Cause Analysis, developing documentation, advocating for best practices, and upholding iTMethods policies and procedures.

Requirements:

• 3-5 years of experience in a Team Lead role managing people.
• 5+ years in a technical role with significant experience in Cloud or DevOps, DevSecOps environments.
• Experience in a Managed Service Provider (MSP) environment.
• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, and certifications in AWS, Ansible, Terraform, Git, and Jenkins.
• Exceptional communication and problem-solving skills.
• Ability to lead technical initiatives, improve processes, mentor team members, and automate support operations.
• Continuous improvement mentality, commitment to coaching and developing the team, and desire for ongoing learning and certification.
• Collaboration approach, experience in managing multiple customers and diverse applications, hands-on experience in Cloud or DevOps, and understanding of DevOps concepts and tools.

Benefits:

• Technical challenges: Key role in resolving support requests and incidents, driving improvements in support operations.
• Exposure: Maintaining technical excellence, evolving practices and skillsets.
• Growth: Opportunity to expand technical knowledge, obtain professional certifications in relevant technologies.
• Flexible work environment, competitive compensation and benefits package, learning and development opportunities, career progression, inclusive and respectful culture at iTMethods.