Description:

Hugging Face is seeking a Technical Solution Engineer for their Web Platform to assist customers in building and debugging integrations on the Hugging Face Hub.
The role involves supporting customers through various channels such as email, ticketing software, community platforms, and real-time chat software.
The engineer will maintain an up-to-date knowledge of all features of the Hugging Face Hub and may need to dive into the codebase to assist customers.
Responsibilities include developing and maintaining internal and external documentation and examples that demonstrate usage patterns of the Hugging Face Hub.
The engineer will also support the internal use of the Hub at Hugging Face and assist non-technical support team members with advanced support requests.

Requirements:

Candidates must have at least 2 years of full-stack software development experience with Javascript, Typescript, Node.js, and MongoDB technologies.
A strong understanding of writing clean code in multiple programming languages and the ability to read less well-written code is required.
The position requires comfort in working autonomously with limited supervision.
Candidates should enjoy interacting with new people and solving open-ended problems both individually and as part of a team.
Direct experience in discussing technical concepts and the ability to explain the Hugging Face Hub to both technical and non-technical audiences is essential.
A passion for continuous learning and the ability to empathize with users of all experience levels is necessary.

Hugging Face offers flexible working hours and remote work options to support employee well-being.
Health, dental, and vision benefits are provided for employees and their dependents, along with flexible parental leave and paid time off.
Employees are encouraged to attend relevant conferences, training, and education, with reimbursement provided.
All employees receive company equity as part of their compensation package, allowing them to share in the company's success.
The company promotes a culture of diversity, equity, and inclusivity, ensuring a respectful and supportive workplace for all.