Description:

We are seeking a Technical Account Manager to support our clients as they navigate and optimize their use of our reporting and data aggregation platform.
This role is ideal for a tech-savvy professional with strong communication skills who can be a trusted advisor to clients, ensuring seamless onboarding, technical support, and report customization tailored to their needs.
As the primary liaison between clients and internal teams, you will play a critical role in driving customer success, providing technical guidance, and helping clients maximize the platform's capabilities to extract valuable insights from their data.
You will become an expert on reporting platforms, understanding their features, capabilities, and integrations.
You will assist new customers in navigating and utilizing the platform efficiently.
You will act as the primary point of contact for customer requests, changes, and troubleshooting.
You will modify and generate reports by integrating data from various sources, ensuring accuracy and relevance.
You will work with Python, SQL, and reporting tools to extract, transform, and present data.
You will collaborate with internal teams to escalate technical issues and ensure smooth client experiences.
You will maintain strong relationships with customers by proactively addressing their concerns and identifying opportunities for platform optimization.

Requirements:

Proficiency in SQL is required.
Familiarity with reporting tools such as Tableau, Power BI, Looker, or similar is necessary.
A solid understanding of data integration, including pulling data from multiple sources and structuring it for reporting, is essential.
Strong communication skills and the ability to interact effectively with customers and internal teams are required.
Experience with digital advertising technology is a significant bonus.
Experience in customer support and relationship management is necessary.
Proficiency in Python is required.