Remote Technical Success Analys (Data Analyst)

Description:

• We are seeking a Technical Account Manager to support our clients as they navigate and optimize their use of our reporting and data aggregation platform.
• This role is ideal for a tech-savvy professional with strong communication skills who can be a trusted advisor to clients, ensuring seamless onboarding, technical support, and report customization tailored to their needs.
• As the primary liaison between clients and internal teams, you will play a critical role in driving customer success, providing technical guidance, and helping clients maximize the platform's capabilities to extract valuable insights from their data.
• You will become an expert on reporting platforms, understanding their features, capabilities, and integrations.
• You will assist new customers in navigating and utilizing the platform efficiently.
• You will act as the primary point of contact for customer requests, changes, and troubleshooting.
• You will modify and generate reports by integrating data from various sources, ensuring accuracy and relevance.
• You will work with Python, SQL, and reporting tools to extract, transform, and present data.
• You will collaborate with internal teams to escalate technical issues and ensure smooth client experiences.
• You will maintain strong relationships with customers by proactively addressing their concerns and identifying opportunities for platform optimization.

Requirements:

• Proficiency in SQL is required.
• Familiarity with reporting tools such as Tableau, Power BI, Looker, or similar is necessary.
• A solid understanding of data integration, including pulling data from multiple sources and structuring it for reporting, is essential.
• Strong communication skills and the ability to interact effectively with customers and internal teams are required.
• Experience with digital advertising technology is a significant bonus.
• Experience in customer support and relationship management is necessary.
• Proficiency in Python is required.

Benefits:

• Employees will receive monetary compensation.
• A year-end bonus is provided.
• Employees are covered by IMSS, AFORE, and INFONAVIT.
• Major medical expenses insurance is included.
• Minor medical expenses insurance is also provided.
• Life insurance is part of the benefits package.
• Funeral expenses insurance is available.
• Employees can access preferential rates for car insurance.
• TDU membership is included.
• Holidays and vacations are provided.
• Sick days are available.
• Bereavement days are included.
• Civil marriage days are offered.
• Maternity and paternity leave are provided.
• English and Spanish classes are available.
• A performance management framework is in place.
• Opportunities for certifications are provided.
• TALISIS Agreement offers discounts at ADVENIO, Harmon Hall, U-ERRE, and UNID.
• Taquitos rewards are available.
• An Amazon gift card is given on your birthday.
• A work-from-home bonus is provided.
• A laptop policy is in place.