Remote Technical Support Engineer (Azure experience is essential)

Description:

• Willow, a global technology start-up, is seeking a Technical Support Engineer with essential Azure experience to join their Customer Support team.
• The role involves managing and resolving customer technical support issues promptly, collaborating with internal and external engineering teams, and reporting on product availability and performance.
• Responsibilities include reproducing technical issues, raising product bugs with Software Engineering, and maintaining systems for automated fault detection and reporting.
• The Technical Support Engineer will work on developing automated Event processing rules to diagnose and escalate faults and assist in the development and reporting of Service Level Indicators measuring product service quality.

Requirements:

• 3+ years of experience as a Customer Support and Technical Engineer.
• Strong problem-solving and analytical skills are required.
• Experience working with software vendors and familiarity with TypeScript/JavaScript, the DOM, and relevant concepts.
• Proficiency in working with analytics platforms and cloud platforms such as Azure, GCP, & AWS.
• Excellent verbal and written communication skills are essential.

Benefits:

• Flexible working arrangements and remote/hybrid working options where applicable.
• Competitive salary banding based on the work done.
• Career Learning & Development through Willow Academy Program.
• Up to 3 days leave each year for volunteer projects.
• Employee Assistance Program and medical insurance coverage.
• Parental leave support and 401K retirement plan.
• Embracing diversity and inclusion, Willow is an equal opportunity employer that values a collaborative and open communication environment.