Remote Technical Support Engineer (Backend - Nightshift)
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Description:
- Knorex, an advertising technology MNC, is looking for a Technical Support Engineer to assist customers using their Knorex XPOâ„¢ platform.
- The role involves resolving technical issues, providing guidance, and supporting customers using the cloud-based Universal Marketing platform.
- Responsibilities include troubleshooting technical issues, collaborating with internal teams, following SLA/SOP, and participating in night shifts.
- The position requires working with systems, software, and cloud technologies, documenting solutions, and contributing to knowledge base articles.
Requirements:
- Minimum 2-3 years of experience as a Software Engineer or Technical Support Engineer (Backend).
- Proficiency in Java, SpringBoot, and MySQL for backend development.
- Familiarity with Hibernate, NodeJS, and MongoDB is desirable.
- Ability to troubleshoot, debug, and solve problems effectively.
- Strong written and verbal communication skills in English.
- Resourceful, analytical, and able to explain complex technical concepts to non-technical users.
- Diploma in a relevant field, preferably Computer Science or IT.
- Preferred qualifications include customer service experience, SaaS/B2B product environment experience, and knowledge of digital advertising technologies.
Benefits:
- Opportunities for personal and professional growth, including proposing and implementing ideas.
- Collaborate with a passionate and talented team on diverse projects.
- Competitive night shift allowance.
- Comprehensive health insurance coverage.
- Access to the W3F Fund for courses, materials, and personal wellbeing.
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