Remote TELCO Technical Lead

Description:

• The Telecommunications Technical Lead works in the Customer & Industry Workflow as a functional and technical expert consulting with customers on implementing ServiceNow Customer Workflow’s solutions based on best practices.
• The goal is to accelerate and drive customer business outcomes by solving relevant customer challenges.
• Responsibilities include providing support during sales cycles, engaging directly with customers and partners, and advocating for customer needs within ServiceNow.
• The role involves serving as the primary technical point-of-contact for projects and ensuring the quality of work delivered by the technical team.
• The lead will define technical solutions aligned with client business problems and ServiceNow Implementation Best Practices.
• The position requires understanding customer requirements, translating them into high-quality technical solutions, and delivering them to clients.
• The lead will mentor developers and technical consultants on design standards and best practices, and research technology partner solutions for client integration.
• In pre-sales, the lead will assist with scoping service engagements and contribute to whitepapers and webinars.
• The role includes engaging with ServiceNow product teams on new offerings and providing feedback on new features.
• The lead will contribute to the continual improvement of Delivery Services processes and help define short-term and long-term goals for the Customer and Industry Workflow Practice.

Requirements:

• Candidates must have at least 8 years of consultation and/or configuration experience related to implementing complex technologies, preferably ServiceNow Customer and Industry Workflow Solutions.
• Experience supporting BSS/OSS digital transformations is required.
• Candidates should have experience with various Telecommunications Networking Technologies such as 5G, Mobile Edge Computing, and Cloud technologies.
• Familiarity with Telecommunications standards like 3GPP, TMF, and MEF is necessary.
• Vast experience with leading Customer Service software/platform implementations is essential.
• Knowledge in communications provider operations, including customer operations and service delivery, is required.
• Candidates should be familiar with event and performance management integrations and tools.
• A minimum of 2 years of experience developing enterprise architectures and technical roadmaps is needed.
• Strong understanding of industry-specific knowledge, including system architecture and compliance standards, is required.
• Candidates must demonstrate the ability to influence and consult senior leaders in large organizations.
• Understanding of data classifications and impacts to storage and security requirements is necessary.
• Experience creating implementation design artifacts and conducting solution presentations is required.
• Strong communication skills and the ability to engage audiences are essential.
• A passion for studying new technologies and functionality is expected.

Benefits:

• ServiceNow offers a flexible and remote work environment, allowing employees to work from various locations.
• The company is committed to creating an inclusive environment where all voices are heard and valued.
• Employees are encouraged to pursue continuous learning and maintain new accreditations and certifications.
• ServiceNow provides opportunities for professional development and involvement in innovative projects.
• The company is recognized as one of the FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.