Remote Tier 3 Senior Software Support Engineer

Description:

• The Tier 3 Senior Software Support Engineer is responsible for maintaining and developing the software components that form the core of the Smile Digital Health product.
• This includes the storage layer, management tools, interface and integration components, and deployment infrastructure.
• The position works closely with all areas of the business to gather product requirements and design, implement, and test components of the system.
• The role includes on-call rotation for Tier 2 issue support.
• Responsibilities include serving as an escalation point for Tier 2 issues, providing coordination of Major Incidents, and understanding the capabilities of Smile Digital Health’s products and services.
• The engineer will gain knowledge in core technologies and standards such as HL7 FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML.
• The role involves supporting knowledge sharing by submitting documented solutions to the Service Desk and customer-facing knowledge bases.
• Collaboration with subject matter experts in IT Operations and IT Development is required to develop new technical guidelines and procedures.
• Compliance with privacy, security, and confidentiality policies is mandatory.
• The engineer will analyze and evaluate requirements, propose high-level design and technical solutions, and ensure interoperability, performance, and maintainability of solutions.
• Participation in major incident response teams and keeping relevant documentation and frameworks up to date is expected.
• The role includes researching technologies for new and existing modules, advising on technical design, and proposing new techniques and technologies for software development.
• The engineer will be responsible for coding standards and tools/frameworks used by the team.

Requirements:

• A minimum of 5 years of experience with Software Development is required.
• Experience in developing software applications, unit and functional test practices is necessary.
• Candidates must have experience in end-to-end feature development and building complex systems.
• Experience in HL7 (V2, FHIR) is required.
• Proficiency in Java is necessary, and experience with Hibernate, Spring, REST web services, Git, and JavaScript is an asset.
• Candidates must be willing to be scheduled for on-call coverage on a rotating basis.
• Excellent analytical, problem recognition, and problem-solving abilities are required.
• Strong team building, collaboration, interpersonal, and communication skills are essential.
• Successful completion of a coding camp, diploma, or undergraduate degree is required.

Benefits:

• The position offers a remote work environment.
• There is a flexible time away from work policy, including PTO, personal, and sick days.
• A competitive salary and health/medical benefits are provided.
• Employees can contribute to RRSP/TFSA/401K plans.
• Life and disability insurance is included.
• An Employee Assistance Program is available.
• The company offers a FHIR Study Program and Skillsoft Learning opportunities.
• Employees can join the Super HAPI Fun Club.
• Smile Digital Health values respect, inclusion, and diversity, fostering a workplace that empowers individuals to bring their authentic selves to work.