Description:

Web Marketing for Dentists is seeking a Senior Account Director with extensive experience in digital marketing.
The role involves driving client satisfaction, increasing cross-sell opportunities, and reducing churn while leading a team of five account managers.
Responsibilities include handling major accounts, acting as a strategic partner for key clients, leading and mentoring a team, driving growth through upselling and cross-selling, building strong client relationships, overseeing client strategy, conducting regular business reviews, and identifying opportunities for efficiency improvements.
Key Performance Indicators (KPIs) for the role include maintaining a client retention rate of 90%+, achieving year-over-year revenue growth of 20% from existing clients, generating referrals from 10%+ of existing clients, ensuring a client satisfaction score of excellent for 85+%, and holding monthly educational events for the account service department.
The ideal candidate should be positive, highly organized, thrive under pressure, and possess excellent communication skills.

Requirements:

Candidates must have 7+ years of experience in account management at a digital ad agency, preferably in a leadership role.
A proven track record of growing client accounts and increasing revenue is essential.
Experience working with US clients is required.
Strong negotiation, relationship-building, and leadership skills are necessary.
Candidates should have experience managing and motivating a team.
Excellent communication, presentation, and problem-solving abilities are required.
The ability to manage multiple accounts while ensuring client success is essential.
A working knowledge of advertising technologies, programmatic media, AI-driven marketing, and performance analytics is needed.
Additional qualifications that are preferred include experience in media planning and data-driven marketing strategies, familiarity with data visualization tools (Tableau, Power BI), Google Analytics, and CRM software, experience managing accounts in healthcare or dental industries, and a Bachelor’s degree in marketing, business, communications, or a related field.