Remote Web Solution Engineer - 18045616273

Description:

• Assess current technology used and develop steps and processes to improve.
• Work alongside account management, operations, customer service, and data teams to monitor product performance and resolve bugs/issues.
• Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input, and requests back to the Product and Engineering teams.
• Provide ongoing education and technical assistance to internal teams and OpenBorder merchants.
• Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partners.

Requirements:

• 2+ years experience in project management & engineering.
• 2+ years experience in solution design/integration with direct client interaction, in a SaaS-based environment - technical sales or solutions engineer role preferred.
• BS/Master’s degree in Computer Science or another technical field.
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Firm understanding of systems integration concepts and API implementation.
• Strong understanding of go-to-market strategies and sales enablement needs is a plus.
• Established problem-solving skills and troubleshooting abilities.
• 1+ previous experience in eCommerce and Logistics/Operations environment is key.
• Knowledge of Shopify and other eCommerce solutions is key.
• Ability to multitask and work well under deadlines in a fast-paced environment.

Benefits:

• Fully remote position.
• Competitive pay range of $1200 - $1800/month.
• Work hours from Mondays to Fridays in EST time zone.
• Opportunity to work with a diverse team across different departments.
• Continuous learning and development opportunities in a dynamic environment.