Description:

Join OpenAI’s User Operations team to support customers in adopting AI and resolving complex technical issues.
Work directly with customers through support tickets and live calls, troubleshooting high-impact issues in a fast-paced environment.

Requirements:

8+ years of experience in User Operations, Engineering, or Support Engineering in high-growth tech environments.
Proficient in using emerging technologies (e.g., Codex, ChatGPT) and scripting (e.g., Python) for automation.
Expert-level SaaS troubleshooting skills and ability to communicate complex issues clearly.
Strong relationship-building skills with customers and cross-functional teams.
Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field.

Opportunity to define world-class support in an AGI-driven future.
Collaborate with Engineering, Product, and Operations to improve systems and customer experience.

Skills