Description:

Serve as the primary Tier 2 support resource for the Help Desk, administering user accounts and managing application access.
Coordinate incident response activities and maintain operational health of critical systems and applications, supporting both English and Spanish operations.

Requirements:

Associate degree in IT, Computer Science, or related field; or equivalent experience.
Minimum of 2 years in Help Desk, Technical Support, or System Administration.
Bilingual (Spanish) conversational proficiency.
Experience with user account administration and troubleshooting application access issues.
Knowledge of incident management and service restoration processes.
Strong analytical and problem-solving skills.
Effective communication skills with technical and non-technical users.