Description:

ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on being a reliable partner in the growth of clients and employees.
The company is seeking a skilled Atlassian Data Center Administrator to manage Jira and Confluence Data Center environments within the IT sector.
Responsibilities include infrastructure setup, installation, maintenance, continuous monitoring of application and server performance using Datadog, and integration of Jira and Confluence with other business-critical applications.
The successful candidate will ensure that Atlassian applications are reliable, secure, scalable, and connected to the broader IT ecosystem.
Work hours are from 9 am to 5 pm Pacific Time.
Key tasks include designing, deploying, and maintaining infrastructure for Atlassian Jira and Confluence, monitoring application health, conducting performance investigations, performing regular maintenance, troubleshooting technical issues, planning integrations, enforcing security best practices, documenting procedures, analyzing performance metrics, and staying updated on industry trends.

Requirements:

Proven experience managing Atlassian Jira and Confluence Data Center environments in IT organizations is required.
Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations is necessary.
Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications is essential.
Proficiency in Linux/Windows server environments and virtualization platforms is required.
Experience managing databases supporting Atlassian applications, such as PostgreSQL, MySQL, or Oracle, is necessary.
Hands-on experience with Datadog for monitoring application and server performance is required.
A solid understanding of networking, security, and backup strategies in an IT context is essential.
Strong analytical, troubleshooting, and problem-solving skills are necessary.
Excellent communication skills and the ability to work effectively within cross-functional IT teams are required.
Experience working in large-scale enterprise environments is preferred.

ServiceRocket offers a collaborative and inclusive work environment with a strong company culture, reflected in a 4.7 rating on Glassdoor.
Employees have the opportunity to work with a world-class group of experts and enhance their industry knowledge.
The company values each team member's contributions and ensures they are recognized as valued members of the team.
ServiceRocket is committed to diversity and inclusion in the workplace, providing equal opportunity for all candidates.

Skills