Remote Customer Excellence Solutions Architect

Description:

• Own the sales-to-implementation handoff, ensuring clear communication of scope and customer requirements.
• Create standardized processes and materials for capturing key sales conversations and decisions.
• Run retrospectives to identify gaps and improve the sales-to-implementation experience.
• Build and maintain demo environments tailored to customer needs.
• Support sales conversations and guide prospects through evaluations as a product expert.
• Gather customer requirements and scope workflows and integrations.
• Manage RFPs from start to finish, coordinating with subject-matter experts.

Requirements:

• Experience in solution consulting, architecture, or implementation.
• Familiarity with accounting or financial software (e.g., NetSuite, Workday).
• Comfortable demoing products and serving as a technical expert.
• Ability to gather requirements and connect business needs to product capabilities.
• Strong communication skills to explain technical concepts clearly.
• Initiative to seek feedback and close gaps between teams.

Benefits:

• Opportunities for meaningful ownership and impact as the company scales.
• Competitive pay and equity rewards for contributions.
• Comprehensive benefits supporting health, wellbeing, and financial goals.
• Emphasis on collaboration and team connection through events and gatherings.