Remote Dynamics 365 Customer Service Engineer/System Administrator

Description:

• Provide administration, configuration, and diagnostics in Dynamics 365 for Veterans Affairs (VA).
• Offer Tier 2 support for Dynamics 365 end-users, including troubleshooting and issue resolution.
• Investigate and resolve complex issues related to Dynamics 365 applications and integrations.
• Develop and maintain documentation for support processes and solutions.
• Stay updated with the latest features and best practices in Dynamics 365.

Requirements:

• Bachelor’s degree in computer science, IT, or related field plus 2 years of experience (or 8 years of relevant experience in lieu of degree).
• Minimum of 2 years in a Tier 2 support role focused on Dynamics 365.
• Strong understanding of Dynamics 365 Customer Service (CRM) and troubleshooting skills.
• Experience with Dynamics 365 configuration, customization, and integration.
• Familiarity with ITIL processes and ServiceNow tool.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently and in a team; availability during core hours (8 AM to 5 PM Eastern).
• U.S. citizenship or permanent residency required; must attain Tier 4 Public Trust clearance.
• Microsoft Dynamics 365 certification preferred; experience in a customer-oriented environment is a plus.

Benefits:

• Opportunity to support high visibility federal missions in IT and healthcare.
• Culture that values innovation, growth, collaboration, and quality.
• Access to cutting-edge tools and technologies.
• Comprehensive benefits for employees and their families.
• Career path that rewards ambition and performance.
• Pay range: $87,000 - $108,000 USD.