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Remote Operations System Administrator

at Prosper

Posted 3 weeks ago

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Description:

  • Manage inbound and outbound contact center systems across multiple business lines.
  • Responsible for acquiring, configuring, and routing toll-free numbers, managing dialer systems, and optimizing voice channel operations.
  • Develop call/work routing strategies and outbound calling campaigns while maintaining KPIs and compliance.

Requirements:

  • 3+ years experience as a Dialer Administrator or similar role, or 2+ years with a Bachelor's degree.
  • Knowledge of call center applications and systems, including IVR, ACD, and dialer technologies.
  • Experience with NICE’s CXone or LiveVox platform preferred.
  • Strong analytical, reasoning, and reporting skills.
  • Ability to work a flexible schedule and collaborate with internal and external partners.

Benefits:

  • Competitive salary and a 401(k) with a 5% company match.
  • Flexible time off, paid parental leave, and comprehensive health coverage.
  • Access to professional development resources, including Udemy and childcare assistance.

Job title

System Administrator

Job type

Full-time

Experience level

Junior Mid-level

Required experience

3 years

Salary

$52,005—$84,000 / year

Degree requirement

Degree required

Skills

Web security C Phoenix

Location requirements

United States

Benefits

Wellness benefits Competitive salary 401(k) Paid parental leave

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