Description:

Deliver technical training, product demonstrations, and onboarding for dealers and integration partners.
Support field deployments, including pilot programs and high-profile installations.
Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems.
Diagnose and resolve complex technical issues across hardware connectivity and software.
Act as a technical escalation point and coordinate with internal teams.
Partner with Sales to support pre-sales activities and customer presentations.
Provide hands-on support while guiding partners.
Gather and communicate customer feedback to Product and Engineering.
Maintain documentation in Pipedrive and Atlassian tools.
Travel extensively (~50%) across Europe.

Requirements:

3+ years in a technical, customer-facing role.
Experience with hardware systems and networking.
Familiarity with VMS or monitoring platforms.
Experience with integrations and troubleshooting.
Strong problem-solving and communication skills.
Bonus: Experience in the physical security industry, exposure to LTE/networking equipment, familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace.