Remote Field Application Engineer, Europe - Reconeyez

Description:

• Deliver technical training, product demonstrations, and onboarding for dealers and integration partners.
• Support field deployments, including pilot programs and high-profile installations.
• Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems.
• Diagnose and resolve complex technical issues across hardware connectivity and software.
• Act as a technical escalation point and coordinate with internal teams.
• Partner with Sales to support pre-sales activities and customer presentations.
• Provide hands-on support while guiding partners.
• Gather and communicate customer feedback to Product and Engineering.
• Maintain documentation in Pipedrive and Atlassian tools.
• Travel extensively (~50%) across Europe.

Requirements:

• 3+ years in a technical, customer-facing role.
• Experience with hardware systems and networking.
• Familiarity with VMS or monitoring platforms.
• Experience with integrations and troubleshooting.
• Strong problem-solving and communication skills.
• Bonus: Experience in the physical security industry, exposure to LTE/networking equipment, familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace.

Benefits:

• Be part of a growing European business.
• Work with innovative remote security technology.
• Build and shape the Field Engineering function.
• High autonomy and growth opportunities.