Description:

Join SupportYourApp as an AI Solutions Architect, focusing on transforming business processes into intelligent, automated solutions using AI.
Conduct audits and discovery sessions with clients to assess and improve their customer support operations.

Requirements:

Fluency in English.
1+ year of experience in AI-driven customer support automation and workflow optimization.
Strong understanding of customer support operations and experience with platforms like Zendesk and Freshdesk.
Knowledge of AI applications in customer support, including chatbots and NLP.
Strong analytical skills and ability to design scalable workflows.
Excellent communication skills for translating technical findings into actionable recommendations.
Basic understanding of integrations, APIs, and support system architecture is a plus.

Fully remote work opportunity.
Inclusive international environment with compensation in USD.
Rewards for referring friends and a balance between project workload and personal time.
Supportive leadership focused on employee growth and self-development.
Trust-based culture with no time-tracking requirements.

Benefits