Remote (fluent English) AI Solutions Architect (Czechia)

Description:

• Join SupportYourApp as an AI Solutions Architect, focusing on transforming business processes into intelligent, automated solutions using AI.
• Conduct audits and discovery sessions with clients to assess and improve their customer support operations.

Requirements:

• Fluency in English.
• 1+ year of experience in AI-driven customer support automation and workflow optimization.
• Strong understanding of customer support operations and experience with platforms like Zendesk and Freshdesk.
• Knowledge of AI applications in customer support, including chatbots and NLP.
• Strong analytical skills and ability to design scalable workflows.
• Excellent communication skills for translating technical findings into actionable recommendations.
• Basic understanding of integrations, APIs, and support system architecture is a plus.

Benefits:

• Fully remote work opportunity.
• Inclusive international environment with compensation in USD.
• Rewards for referring friends and a balance between project workload and personal time.
• Supportive leadership focused on employee growth and self-development.
• Trust-based culture with no time-tracking requirements.