Description:

Seeking a Principal AI Strategist to transform customer service operations through AI.
Senior advisory role focused on executive engagement, AI strategy development, and business value realization.

Requirements:

10+ years in contact center operations, consulting, or customer experience transformation, with 3+ years in AI initiatives.
Strong executive communication and stakeholder management skills.
Experience in developing AI strategies and implementation roadmaps.
Knowledge of contact center platforms and AI technologies.
Understanding of AI concepts and ability to provide vendor-neutral recommendations.
Bachelor's degree in Business, Technology, Engineering, or related field; advanced degree preferred.

Culture of Relentless Performance with a 99% project success rate.
Work From Anywhere culture with remote work flexibility.
Professional development opportunities including certification programs and mentorship.
Collaborate on impactful projects for top global clients.
Inclusive and supportive multicultural environment.
Commitment to social sustainability values.

Skills