Description:

Voice AI Solutions specializes in building advanced conversational AI voice agents for businesses, including AI Receptionists, AI Customer Service Agents, and AI Sales Agents.
The company offers custom solutions across various industries such as IT, finance, real estate, and insurance, focusing on data sovereignty, security, and seamless integration.
The role of Prompt Engineer is crucial for designing, testing, and refining prompts that facilitate natural, effective, and compliant interactions between AI voice/chat agents and end-users.
Responsibilities include designing and optimizing prompts for conversational AI systems, translating business requirements into conversational flows, collaborating with developers and QA testers, analyzing transcripts for improvement opportunities, conducting A/B testing, documenting prompt libraries, ensuring compliance with brand voice and cultural context, and contributing to the design of various AI solutions.

Requirements:

Candidates should have a strong background in linguistics, communications, AI/ML, or computer science, or equivalent practical experience.
Proven experience working with large language models (LLMs) or conversational AI platforms is required.
An understanding of NLP principles, dialogue management, and AI behavior shaping is essential.
Exceptional writing and editing skills with a focus on clarity and tone adaptation are necessary.
The ability to analyze data, identify patterns, and recommend improvements is important.
Experience with tools like Make, Zapier, APIs, or custom AI integrations is a plus.
Familiarity with compliance frameworks in areas such as debt collection, finance, healthcare, and IT support is highly regarded.
A problem-solving mindset, attention to detail, and creativity are essential traits for this role.

The position offers the opportunity to work on cutting-edge conversational AI products.
Employees will gain exposure to international clients across various industries, including IT and finance.
There are opportunities for career growth in a rapidly expanding industry.
A competitive salary package is provided, with compensation in PHP or AUD depending on experience.
The work environment is supportive and collaborative, following a remote-first approach.

Skills