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Remote Quality Assurance & Advocacy Lead Analyst

at Airspace

Posted 9 hours ago

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Description:

  • Investigate customer escalations and analyze operational data to identify trends.
  • Drive corrective and preventive actions to ensure reliability for time-critical shipments.

Requirements:

  • Minimum of 5 years in QA&A Analyst or related roles, or 5+ years in Airspace Operations with 2 years in management.
  • Mastery of 5-Why Principles, experience with ZenQMS, Zendesk, and call monitoring systems.

Benefits:

  • Salary range: $75,000 to $80,000 annually.
  • High-quality health, dental, and vision plans, open PTO, 401K with company match, and training reimbursements.

Job title

Other

Job type

Full-time

Experience level

Lead Senior

Required experience

5 years

Salary

$75,000—$80,000 / year

Degree requirement

No degree required

Skills

Machine Learning Go

Location requirements

United States

Benefits

Health insurance Dental insurance Paid time off Vision insurance 401(k)

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