Remote Senior DevOps / Infrastructure & AI LLM Systems Engineer (Hybrid)

Description:

• Yuma AI is building a next-generation orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce.
• The company currently supports over 150 paying merchants and helps automate up to 80% of their customer tickets, allowing human agents to focus on higher-value conversations.
• Founded by Guillaume Luccisano in late 2022, Yuma is a leader in the AI Support Automation space with significant growth.
• The team consists of 25 passionate individuals located in Paris, Barcelona, and Boston, with a goal to repeat their 5x revenue growth in 2026.
• The role is for a Senior DevOps/Infrastructure & AI LLM Systems Engineer, who will be the first dedicated DevOps/Infrastructure Engineer and will take full ownership of cloud infrastructure, deployments, reliability, and scaling.
• The engineering team operates with intensity and rapid iteration, and the new hire will play a key role in maintaining the platform's speed and reliability.
• The position also involves contributing at the LLM layer, including running evaluations, experimenting with models, and optimizing costs.

Requirements:

• Candidates should have 8+ years of experience in DevOps/infrastructure roles, preferably in fast-paced SaaS or startup environments.
• Experience in scaling production systems and understanding system behavior under real load is essential.
• Proficiency in Kubernetes and comfort with writing Ruby/Python for scripting or tools is required.
• Hands-on experience with LLM-powered applications is necessary.
• The ideal candidate should be familiar with Kubernetes, Docker, AWS, Azure, GCP, GitHub Actions CI/CD, PostgreSQL, Redis, Sidekiq, LLM APIs, and Terraform or similar IaC.
• Strong coding ability to contribute across the stack is a must.
• Candidates earlier in their career with strong infrastructure experience and potential for growth are also encouraged to apply.

Benefits:

• The position offers high impact with ownership from day one, allowing the engineer to see the direct results of their work in production.
• Competitive compensation based on experience, including stock options.
• Fast growth within the company leads to a steep learning curve, providing exposure to AI, product iteration, customer workflows, and cross-functional problem-solving.
• The role allows for close collaboration with founders and product/engineering leadership, influencing the company's roadmap.
• Yuma promotes a culture of ownership, transparency, and continuous improvement, encouraging fast iteration and personal growth.
• Flexibility is offered with the option to work fully remote in Europe, with a preference for the Barcelona office or the Boston office as an alternative.