Remote Senior Software Engineer (Customer Service)

Description:

• Exoticca is a pioneering online travel agency focused on creating life milestones through best-value trips and unique travel experiences.
• The company is seeking a Senior Software Engineer who is a problem solver and uses engineering across various domains to address customer and business challenges.
• This role is part of the Customer Service optimization team, aiming to enhance customer experience through proactive and reactive solutions.
• Responsibilities include building features that anticipate customer needs, designing systems for smart automation, and creating AI-powered chatbots to improve self-service.
• The engineer will work with technologies such as PHP, C#, React, React Native, and modern AI tools, selecting the best approach for each problem.

Requirements:

• Candidates must have a strong problem-solving mindset and enjoy tackling ambiguous challenges.
• Proficiency in backend technologies like PHP and/or C# and frontend technologies such as React and React Native is required.
• Solid knowledge of RESTful API design, development, and integration best practices is essential.
• Experience with event-driven architectures and message-based communication between services is necessary.
• Familiarity with Domain-Driven Design and clean architecture principles is expected.
• Working knowledge of CI/CD pipelines and version control best practices using Git is required.
• A strong emphasis on testing (unit and integration) and commitment to code quality, scalability, and maintainability is crucial.
• Excellent collaboration and communication skills to work effectively within cross-functional teams are necessary.
• Familiarity with observability practices, including logging, monitoring, and tracing, is important.

Benefits:

• The position offers a competitive compensation package aligned with job responsibilities and experience.
• Flexible compensation for transportation and food, along with private health insurance, is provided.
• Employees enjoy a flexible working schedule, ensuring monthly goals are met.
• The role is 100% remote within Spain, with a permanent contract from the start.
• Employees can travel with Exoticca at reduced prices.
• A referral bonus is available for bringing in talented individuals.
• Joining Exoticca means becoming part of a fun, motivated, multicultural team in a rapidly growing organization that values teamwork, commitment, and customer-centric values.