Remote Senior Systems Engineer (L3 - Network-Focused)

Description:

• Senior Systems Engineer (L3) responsible for resolving complex technical issues in a broad MSP environment.
• Acts as the primary escalation point for challenging service issues, focusing on networking, firewalls, and infrastructure.

Requirements:

• Senior-level MSP support experience with the ability to resolve complex tickets independently.
• Proven experience as an L3 or senior escalation engineer in a managed services environment.
• Strong hands-on experience with core MSP platforms (Microsoft 365, Azure, Active Directory, etc.) and networking.
• Excellent documentation and communication skills for technical and non-technical audiences.

Benefits:

• Opportunity to stabilize and strengthen the technical core of the service organization.
• Immediate impact on ticket resolution speed and escalation volume, contributing to service efficiency.