Remote Senior Technical Architect, Genesys Cloud

Description:

• Seeking a Genesys Cloud CX Solution Designer to create and deliver solutions within a complex banking ecosystem.
• Responsible for end-to-end technical solution design for a large-scale enterprise contact center platform in a regulated environment.

Requirements:

• 5+ years of experience in solution design or architecture for contact center technology, with hands-on Genesys Cloud CX experience preferred.
• Strong understanding of contact center technologies, API-based integrations, and regulatory compliance in complex environments.
• Proven ability to translate business requirements into scalable and secure solution designs.
• Excellent communication and leadership skills to engage with stakeholders and teams.

Benefits:

• Culture of Relentless Performance with a 99% project success rate and over 30% annual growth.
• Competitive pay and comprehensive benefits package, including health insurance and relocation support.
• Flexible remote work culture and professional development opportunities.
• Inclusive and supportive work environment with a focus on social sustainability values.