Remote Solution Engineer

Description:

• As a skilled Solutions Engineer, you will solve customer problems through creative technical solutions.
• You will be a product expert and a strategic partner to sales teams, effectively communicating customer needs and translating them into solutions.
• Engage in functional and technical discussions with customers to understand their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.
• Provide Subject Matter Expertise to Sales and Customer Success teams to help achieve new dollar revenue goals.
• Develop and deliver impactful product demonstrations tailored to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs, tenders) by addressing functional and technical requirements.
• Stay updated on best practices and product knowledge, sharing insights with internal teams.
• Collaborate with colleagues on technical solutions and problem-solving strategies.
• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• Address technical questions and follow up on pending issues.
• Invest in personal and professional growth by expanding your technical skills and product knowledge.

Requirements:

• A Bachelor's or Master's degree in relevant or related fields is required.
• You must have experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector.
• A minimum of 2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role is necessary.
• A strong understanding of the Turnitin product suite, including front-end and back-end functionality, is essential.
• You should be able to understand functional and technology stack aspects of the Turnitin product suite and sales processes to propose solutions.
• Proficiency in written and verbal Spanish is required.
• Excellent written and verbal communication skills are necessary, with the ability to explain functional and technical concepts clearly to diverse audiences.
• A team-oriented mindset is essential for working effectively with Sales, Customer Success, and other internal stakeholders.
• You must have the ability to align functional and technical solutions with customer needs and business objectives.

Benefits:

• Turnitin offers a remote-first culture that empowers you to work with purpose and accountability in a way that suits you best.
• You will receive health care coverage, education reimbursement, and competitive paid time off.
• The company provides self-care days, national holidays, and additional paid time off for volunteering.
• You will benefit from a charitable contribution match and monthly wellness or home office reimbursement.
• Access to Modern Health, a mental health platform, is included.
• Parental leave and a retirement plan with match/contribution are also part of the benefits package.
• The company emphasizes a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.