Remote Solutions Engineer II

Description:

• Serve as the technical subject matter expert for client-facing teams throughout the client lifecycle.
• Partner with Account Executives, Customer Success Managers, and Account Managers to support new business and existing client projects.
• Guide clients through deploying Wayvia solutions on their websites and troubleshoot technical issues.
• Lead requirement-gathering and solution design discussions to align client needs with Wayvia capabilities.
• Deliver tailored product demonstrations and support technical evaluations.
• Relay client feedback to Product and maintain technical documentation.

Requirements:

• 2–5 years of customer-facing technical experience in SaaS or similar roles.
• Hands-on experience with website technologies (JavaScript, HTML, CSS, APIs).
• Experience supporting enterprise clients pre- and post-sale.
• Ability to explain technical concepts to non-technical audiences.
• Excellent communication and presentation skills.
• Proactive, self-directed, and able to prioritize competing requests.
• Strong critical thinking and problem-solving skills.

Benefits:

• Flexible work-from-home arrangements.
• 401K Match and flexible vacation.
• Medical/Dental/Vision coverage.
• 16 weeks of paid parental leave (US).
• Technical stipend and professional development programs.
• Wellness programs.