Remote Customer Success Lead (Crypto)

Description:

• Dune is seeking a Customer Success Lead to manage enterprise accounts and drive revenue through retention and upsell.
• The role involves overseeing the post-sales journey and delivering value for customers while contributing to Dune’s growth.
• The Customer Success Lead will directly manage large enterprise accounts and lead a small team focused on technical support and activation.
• This position reports to the VP of GTM and combines strategic leadership with hands-on execution in a high-growth environment.
• The role is remote, specifically for candidates based in the US East Coast (EST) or Europe West (GMT or CEST).

Requirements:

• Candidates must have 7+ years of experience in customer success, account management, or similar customer-facing roles, including at least 2 years as a first-line manager.
• A proven track record in managing enterprise accounts and achieving results in retention, expansion, and upsell is required.
• Experience in early-stage startups, particularly in blockchain, Web3, or SaaS, is preferred.
• Familiarity with blockchain data, Web3 developer tools, or crypto-related APIs is necessary.
• Applicants must be based in the US East Coast (EST) or Europe West (GMT or CEST).

Benefits:

• The position offers a competitive salary and equity package, with both being in the top 25% of companies in the space.
• Employees benefit from a world-class equity scheme with a heavily discounted strike price (~90%) and a 10-year exercise window.
• The company provides 5 weeks of PTO plus local public holidays, which can be swapped to suit individual needs.
• Dune promotes a fully remote-first approach with flexible working hours, allowing employees to structure their own day.
• The company emphasizes a healthy mix of asynchronous and synchronous work to minimize meeting overload.
• Private medical insurance, dental, and vision coverage are standard benefits.
• Paid parental leave is offered, with 16 weeks for primary caregivers and 6 weeks for secondary caregivers, fully paid, plus a 2-week part-time phased return at full pay.
• Quarterly offsites in exciting locations are organized for team bonding and collaboration.
• Each employee receives a yearly travel allowance for co-working opportunities with colleagues.
• An allowance for at-home setup is provided to ensure comfort and productivity, with options for local co-working space coverage.
• Employees have the opportunity to work with some of the best professionals in the industry.
• Dune swag is also provided to employees.