Remote Early Access & Adoption Product Solution Engineer

Description:

• Guidewire is seeking a Product Solution Engineer to join their Early Access and Adoption (EAA) team, which is responsible for ensuring new product capabilities can be adopted quickly and predictably for General Availability (GA).
• The EAA team consists of experienced product and delivery experts dedicated to driving predictable adoption of product capabilities as they become generally available.
• This role is integrated into the software development lifecycle (SDLC) from feature planning and design through development, focusing on adoption impacts.
• The Product Solution Engineer will work alongside implementation teams and stakeholders on initial customer early access projects, providing expert guidance and championing the usage of new capabilities.
• Responsibilities include creating and harvesting valuable learnings, publishing official documentation as product adoption resources, and supporting scaled adoption for GA.
• This is a remote position based out of Dublin, Ireland, and does not require being in the office.
• The role involves assessing product adoption impacts, verifying target use cases, and providing early feedback as domain experts.
• The engineer will also define a path to GA and drive the creation of learnings and generalized content.

Requirements:

• The candidate must have the ability to quickly learn new product features and technologies with minimal support and guidance, demonstrating self-sufficiency and independence.
• A passion for sharing and scaling knowledge to make others' jobs easier is essential.
• Certification in multiple Guidewire products, preferably ClaimCenter, is required.
• The candidate should possess strong analytical problem-solving skills, effective communication abilities, and the capability to research solutions while collaborating with domain specialists.
• Consulting and leadership skills, along with deep industry knowledge of the property and casualty (P&C) insurance industry, particularly in policy and/or underwriting, are necessary.
• Proficiency in specific product capabilities to the extent of demonstrating them to internal and external audiences is required.
• The ability to accurately estimate project tasks and create product adoption collateral as part of EAA engagement is essential.
• The candidate should be able to define workarounds for product gaps aligned with the product roadmap and reference internal systems for historical capability implementation details.
• Hands-on development of code may be needed to evaluate new capabilities and conduct proofs of concept (POCs).
• The ability to design and estimate solutions for medium complexity product gaps and enhancements by consulting with stakeholders is required.
• The candidate should support EA capability inceptions with research for product and design questions and learn new EA capabilities with limited documentation.
• Coaching junior team members on complex Guidewire functionality and reinforcing standards and best practices is expected.
• The ability to develop a network of stakeholders and communicate complex scenarios in an easy-to-understand manner is necessary.
• Knowledge of AI and large language models (LLMs) is preferred.

Benefits:

• The position offers the flexibility of remote work, allowing employees to work from anywhere in Ireland.
• Employees will be part of a highly collaborative and cross-functional environment, enhancing their professional growth and development.
• The role provides opportunities to work with cutting-edge technology in the property and casualty insurance industry.
• Employees will gain valuable experience in product adoption and implementation, contributing to their career advancement.
• The company promotes a culture of knowledge sharing and continuous learning, supporting employees in their professional journeys.