Remote Ecosystem Data & Insights Lead

Description:

• The Ecosystem Data & Insights Lead will define and implement strategies for measuring and understanding Input | Output's (IO) developer ecosystem.
• This role involves conducting research on developer communities, leveraging knowledge of blockchain and decentralized technologies, and implementing CRM systems.
• The individual will develop IO's ecosystem intelligence function to translate ecosystem health metrics into business value.
• The lead will act as the primary strategist for ecosystem data and social intelligence across IOG’s product lines and initiatives.
• Responsibilities include developing and implementing a cohesive strategy for data gathering, analytics, and ecosystem metrics reporting that aligns with IO's long-term objectives.
• The role requires defining and implementing clear ROI metrics and creating an ecosystem maturity model combining quantitative and qualitative indicators.
• The lead will develop and execute an ecosystem CRM strategy focused on developer ecosystem needs, ensuring data quality and consistency across platforms.
• The position involves running end-to-end social listening and research projects, translating data into actionable insights that support business growth and competitive positioning.
• The lead will design and implement mixed-methodology studies that address business objectives and provide valuable insights.
• The role includes utilizing AI and machine learning tools to optimize data collection and enhance insights generation.
• The individual will establish a metrics-based framework for linking ecosystem and social intelligence data to IO’s broader business goals.
• The lead will champion the value of social intelligence within IOG and promote a data-driven culture throughout IO and related ventures.
• Responsibilities also include enabling broader access to ecosystem insights through intuitive dashboards and reports, tracking high-impact projects through clear success metrics.

Requirements:

• A minimum of five years’ data insights experience, preferably with Web3 developer ecosystems, is required.
• Candidates must demonstrate success working autonomously in remote environments.
• Familiarity with blockchain technology and web3 ecosystems, along with a good understanding of wider technologies, is essential.
• An understanding of governance systems and community dynamics is necessary.
• Experience in developer ecosystem analytics and establishing metrics that drive decision-making is required.
• Proven experience implementing or significantly enhancing CRM systems for technical communities is essential.
• Candidates should be experts on social listening tools such as Brandwatch, TalkWalker, Netbase, Pulsar, or Meltwater.
• A working knowledge of HubSpot and other similar CRM systems is required.
• Competence in the creative use of AI tools to gather narratives and parse data into actionable insights is necessary.
• Excellent writing and language skills in native English are required.
• Some experience with Python and API management is preferred.
• Strong interpersonal communication and influencing skills are necessary to liaise effectively across teams and convey complex data insights clearly.
• A deep understanding of Web3 ecosystems and developer communities is essential, along with experience measuring technical ecosystem health.
• Candidates must have a track record of driving cross-functional adoption of data tools and insights.
• A strategic mindset with experience translating social listening and data insights into actionable business strategies is required.
• Exceptional data storytelling skills are necessary to create compelling narratives with data for both technical and business audiences.
• Candidates should be current in marketing effectiveness, data analysis, and Web3 analytics.
• A proactive approach with inherent curiosity that drives continuous learning and innovative problem-solving is essential.
• Proficiency in AI and machine learning tools within social listening and data analytics is required.
• Strong project management skills are necessary to juggle multiple projects simultaneously.
• Senior-level communication skills are required for presenting to senior stakeholders.
• Advanced understanding of quantitative research, data planning, and data visualization techniques is necessary.
• A methodical approach to tasks with strong organizational and time-management skills is essential.

Benefits:

• The position offers remote work flexibility.
• Employees receive laptop reimbursement for work-related equipment.
• A new starter package is provided to buy hardware essentials such as headphones and monitors.
• There are opportunities for learning and development to enhance skills.
• Competitive paid time off (PTO) is offered to employees.