Remote Java Back End Software Engineer POS PSI Implementation

Description:

• Tillster is seeking a Software Engineer / Java Back End Software Engineer to handle advanced problems escalated by Technical Support, Engineering, and customers.
• This role will coordinate and assist in POS PSI implementations.
• Responsibilities include collecting information and documenting bugs with colleagues across Technical Support, QA, and Engineering for product issues impacting customers.
• The engineer will serve as the internal and external point of contact on customer escalations, ensuring issues are resolved expediently.
• The position requires providing an interface between Technical Support, Product, and Engineering teams.
• Meeting or exceeding customer expectations on response quality and timeliness is essential.
• The engineer must understand and adhere to all company SLAs and contractual agreements.
• Compliance with all reporting requirements is necessary.
• The role involves providing reliable direction to help customers integrate, deploy, and maintain Tillster products and services.
• The engineer will author and review knowledge base content to improve customer self-service capabilities.
• Feedback to colleagues in charge of training and documentation is expected to address common or emerging issues.
• Creative thinking is encouraged to develop process improvements and enhance customer satisfaction.
• The engineer will work with customers to resolve or replicate issues and validate new stores before going live.
• The role includes developing web services for integration into different enterprise applications with a focus on external system integrations like Point-of-Sale and payments.
• The engineer will work as part of a globally-distributed team supporting multi-national brands and millions of users.

Requirements:

• A BA/BS/MS in Computer Science, Management Information Systems, or a related discipline is required.
• A minimum of 3 years of experience as a Java Developer, building cloud/serverless components, and providing direct technical support to customers is necessary.
• A real passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment is essential.
• The ability to learn new technologies quickly is required.
• Excellent relationship management, customer service, and communication skills in various forms are necessary.
• The candidate must be able to work independently with little supervision and as part of a team.
• Strong analytical and organizational abilities are required.
• The ability to remain calm and articulate in tough customer situations is essential.
• Strong Java software engineering skills with expertise in designing and developing reusable service-oriented Java applications using RESTful web services are required.
• Proficiency in Java technologies such as Core Java, Collections, Servlets, JDBC, JSON, JUNIT, JAX-RS, Git, and Java Executor is necessary.
• Relevant operating system knowledge (Linux, Windows, Containers) and networking is required.
• Effective communication skills in English, both verbal and written, are necessary.
• Previous experience with Point-of-Sale development and supporting REST APIs and SOAP is required.
• Hands-on experience using monitoring tools such as Cloudwatch, ELK stack, and New Relic is necessary.
• AWS expertise, including hands-on experience with writing and troubleshooting Lambdas, DynamoDB, S3 integration, and Cloudwatch, is required.
• Experience with Jira and working in an Agile environment is necessary.

Benefits:

• The expected base salary range is $105,000 - $135,000, with total starting compensation determined based on lawful criteria and company policy.
• All employees in the U.S. are eligible to participate in the Stock Option Plan.
• Full-time employees and their dependents are eligible for medical, dental, vision, and FSA benefits, along with additional health benefits such as reimbursement programs and an Employee Assistance Program.
• The company observes ten paid holidays per calendar year.
• Full-time employees earn 15 days of PTO in the first year and 22 days in subsequent years, with part-time employees earning pro-rated PTO.
• Employees are eligible to participate in the 401(k) Plan starting from their employment date.
• The company offers college tuition and education assistance programs, Udemy Learning courses, and ongoing learning and development opportunities.